Incoming Calls Report
This gives a detailed list of incoming calls over a definable period. Note here that Queue calls are not regarded as Incoming calls but as "Queue Calls" so they are not included in this report. Calls are sorted by the start time of the call.
This is a good report to run when you need to see details on a DDI or extension to extension call.
Report Criteria
Calculations
Report Heading |
Definition |
Time in Queue/Offhook |
Time the call was in the personal queue before being delivered/Time phone was offhook |
Time Ringing at Extension |
Time the Call spent ringing on the Extension |
Time Talking |
Time Spent Talking on the Call |
Daily Total - Count |
Count of the Calls on the Specified Day |
Daily Total - Time in Queue/Offhook Avg. |
Sum of Time in Queue/Offhook Divided by Daily Total - Count |
Daily Total - Time Ringing at Extension Avg. |
Sum of Time Ringing at Extension Divided by Daily Total - Count |
Daily Total - Time Talking Avg. |
Sum of Time Talking Divided by Daily Total - Count |