This category comprises the following base reports with templates noted accordingly:
- Wildcard/Preferred Agent Group Report (base report)
- Wildcard/Preferred Agent Group Report
- Wildcard/Preferred Agent Group by Queue
A 'Wildcard' is a special character (such as an asterisk or a question mark) that can represent one or more characters. For example, while '9582' refers to a single extension, '959*' refers to existing extensions between 9590 and 9599 inclusive.